Insite
Service / Security
With a keen sense of future trends, our purchasing team ensures that our product range meets current customer requirements. In addition to the practical / play value, the safety of our products is of central importance. All products are carefully checked for quality and functionality at regular intervals.
Our internal sales team, our sales representatives and our key account managers will provide you with expert advice on all questions relating to our range. And the customer service department ensures that our customers can count on a reliable point of contact for after-sales service even after the purchase. We look forward to hearing from you.
AFTER SALES SERVICE
CONSUMER INFO
We only supply retail partners and not private individuals. Therefore, please address your service request directly to the retailer from whom you purchased the product. Our customer service will be happy to provide you with information about a well-stocked specialist store in your area.
DEALER INFO
You are welcome to send us any repairs and warranty claims concerning us. These will be processed in our own service department. The repair & spare parts service can be contacted via:
Service times
We are happy to serve you during our opening hours:
Monday – Friday from 09.00 – 11.30 a.m.
EXTERNAL SERVICE PARTNER
Warranty cases and spare parts of the brands Lego, Hasbro and Ravensburger are handled directly by external partners. In such cases, please contact the following service centers:
Carlit + Ravensburger AG
Customer service
Grundstrasse 9
CH-5436 Würenlos
Telephone:
056 436 84 61
Fax:
056 436 84 85
